Car Return Guidelines

Inspection Process

When you arrive at the return location, our staff will conduct a thorough inspection of the vehicle and record their findings. This includes checking the exterior, interior, fuel level, and mileage.

Settlement Review

After inspection, we will print a settlement statement on the spot. It's important that you carefully review this document to ensure there are no unexpected or extra charges before signing.

Return Timing

Please return the vehicle at the agreed-upon time to avoid late fees. If you need an extension, contact our office as soon as possible to arrange for additional rental time.

Advance Confirmation

If you plan to return the car outside of business hours, confirm in advance with the rental company whether after-hours returns are allowed at your specific location.

Return Procedure

If permitted, you will typically need to park the car in a designated area, lock it securely, and document the vehicle's condition.

Documentation

Record the fuel level, mileage, and vehicle exterior condition by taking clear, time-stamped photos (make sure the camera's timestamp feature is enabled). This documentation is crucial for your protection.

Key Return

Place the keys in the designated key drop-off box, which should be clearly marked at the return location.

Risk Awareness

Please note that you remain responsible for any risks that occur between the time you return the car and the next business day when our staff can properly inspect the vehicle.

No Smoking Policy

All our vehicles are strictly non-smoking. If evidence of smoking is found in the vehicle, you will be charged a cleaning fee of up to $250 to restore the vehicle to its smoke-free condition.

Cleanliness Standards

Please return the vehicle in a reasonably clean condition. Excessive dirt or stains may result in additional cleaning charges.

Damage Reporting

Any damage that occurred during your rental period should be reported at the time of return. Attempting to conceal damage may result in additional fees and complications with insurance claims.

Full-to-Full Policy

If your rental agreement specifies a "full-to-full" fuel policy, you must return the vehicle with a full tank of fuel. Please retain the fuel receipt from a gas station within 5 km of the return location, as our staff may request this receipt to verify that the tank was properly filled.

Electric Vehicles

For electric vehicles, you don't need to return them fully charged. The rental company will assess the battery level upon return and may apply a reasonable charging fee based on the current battery percentage.

Refueling Charges

If you fail to refill the tank as required by your rental agreement, we will charge a refueling fee plus the cost of the missing fuel at a premium rate.